Refund Policy

This policy covers the two things CrawlBit sells: the Citation Sprint, which you pay for once, and Monthly Tracking, which renews every month. They work differently, so this page treats them separately. CrawlBit is operated by MindoLabs LLC.

1. Try before you pay

A free account runs the full audit of one site, as often as you want. Use it to confirm the Service fits your needs before you pay for anything.

2. 14-day money-back guarantee

If you are not satisfied, email support@crawlbit.app within 14 days of your payment and we refund it in full. For the Citation Sprint, that is the one-time payment. For Monthly Tracking, that is your first month.

3. What the guarantee does not cover

The Citation Sprint re-tests your visibility 30 days after the work. That re-test gives you a comparison, not a promised improvement, and the report says so in the same words. A score that does not move is not a reason for a refund, because we never promise that it will move.

4. The Citation Sprint: one payment, no renewal

The Citation Sprint is a single payment. It opens paid access for 45 days from the date of purchase. Nothing renews, and there is no subscription to cancel.

5. Monthly Tracking: cancelling and renewals

Monthly Tracking renews every month until you cancel. To cancel, open the billing portal from your account, or email support@crawlbit.app. Cancelling stops future charges, and your access runs to the end of the month you already paid for. Renewal charges after the first month are non-refundable, except where the law requires otherwise.

6. Exceptions

If you were charged in error, or the Service was unavailable for an extended period due to a fault on our side, contact us and we will make it right.

7. How to request a refund

Email support@crawlbit.app from the address on your account, with your account email and the reason. We aim to respond within a few business days. Approved refunds are returned to your original payment method via Stripe.